I hesitate to write this review because I kind of dig how unsung this place is, it's never too hard to get a table. But it deserves a higher rating so here goes. This may not be the absolute best dim sum in the city, but it's very good and, more importantly, is perfect for a certain type of meal. Each time the in-laws are in town, we'll go here with a party of 6 and order practically half the menu and nothing is ever worse than "pretty good." This place is unique in that each dish is pretty huge, so if the prices seem expensive just know that the portions are larger than most dim sum places and ordering widely for a large family is the way to go. If you're looking to dine with a party of 2, look elsewhere. Some of the older and more established places in International District are a bit better, but this is still better dim sum than you'll find in America outside of NY or California.

This place is great. They have a good thing going here. Business seems to be running smoothly. It ain't too crazy like some dim sum places. Staff seems calm and chill. The food is pretty good. I like the big portions so I don't have to order two. Hahahaha

Very good dim sum! It's a little more spends but portions are bigger. Service is hot and fresh, made to order! I like how quick the service and atmosphere are in here. You order by scanning a QRC code. Jasmine tea is hot and tasty!

The owners have apparently changed again. I've been here before several times and the dim-sum was only ok, 6/10. But this time the dim sum was much better, around 9/10. I guess the dim sum sifu changed. But you still get these double orders. Everything is a double order, don't come here unless you have a minimum of 4 people. Service was quick because it was pretty empty. Our waiter was overly familiar, hey bud I don't know you. I'm ok with it but some people don't have a sense of humor, I would definitely come again. Prices were expensive by the way. It was over $100 for 4 people and we didn't order a lot, just a few dim sum and a plate of noodles.

Dim Sum Factory has a great selection of dim sum, but it comes in larger quantities than at a typical dim sum place, so come prepared with either a large group, or plan on less variety since the shrimp dumplings, siu mai, soup dumplings, all come in quantities of 8. There is plenty of seating in the restaurant, and the menu is digital. Access it via a qr code on the tables, enabling you to view the menu and order from your phone. We ordered soup dumplings, fried rice, siu mai, and tofu. Everything tasted good, food came out steaming hot, and service was quick and friendly.

My wife and I decided to try someplace new. We were a little uncertain of the procedure but it is simple. Scan the QR code, tell it what table you are at and order. We ordered the chow Mein Hong Kong style (1st time), some dim sum and pot stickers. I thought it was very good. It was a little confusing trying to pay. I went into the site and said I was done. It said the receipt was emailed to me but I never gave them info. It turns out you still need to go up to pay

I would peg this at about 3-4 stars depending on what you order. A 2.5 star average on Yelp is quite low though. Usually anything that low is very bad, but I don't see that here. They just started using one of those robot server roomba things, and you can't be the worst if you have one of those. Lol. Well, I think I'm pretty easygoing on this stuff; you have to really screw up a lot for me to consider rating below 3 stars. Anyways, I thought the fried items here were the best. In particular, the you tiao (fried donut sticks) for the congee had incredible texture, a much better crispiness than average. The shell on the.......fried meat buns(?)(can't remember what they're called) were also divine. If I come here again, I'd order more fried items. The rest of the food had some ups and downs. They have a wide selection of congee, and I thought the congee was also pretty good. I enjoyed the freshness and umami of the radish cake. The beef tendon, I thought, was actually too soft. Of course, they are supposed to be soft, but this was almost to the point of being mushy. In contrast, I felt both the cucumber and tofu skin rolls were a bit extra chewy compared how they usually are. The umami of the fu zhu and feng zhao (feet) were fine, but honestly not quite as good as the ones I had at Triumph Valley the day before. I will also note that a lot of the portions are larger than average (but more expensive). For example, you would normally get 3 of the tofu skin rolls. Here you get 5.

Big open restaurant inside Factoria Mall. Service was a tad slow but they looked understaffed. The food overall was tasty and exactly what I was looking for when I was craving dim sum. The portions are pretty big which is great if you're dining with family or a group. We got the juicy pork dumplings, shrimp dumplings, and pork and shrimp shiu mai for dumplings which were all good. Really pleased with how juicy the filling was. We also ordered bbq pork buns, Shanghai buns (pan fried), house fried rice, and Shanghai stir fried noodles. All hit the spot but I recommend the Shanghai buns in particular.